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Refund Policy
This is an English translation of the Korean original. If the two differ, the Korean version prevails unless the law of your country requires otherwise.
This policy explains the free trial, refund and cancellation rules of Jigi AI (the "Service"). It sets out Article 6 of the Terms of Service in more detail.
1. Free trial
- You can use the Service free of charge for 14 days without registering a payment method. You will be told on screen, during sign-up or business registration, when your trial starts.
- When the trial ends, the chatbot stops responding to guests, and nothing is charged automatically. To keep using the Service, simply make a payment yourself.
2. Refund periods
If you request a refund within the periods below, Jigi AI will refund the full amount of that payment. No reason is required.
| Payment | Refund request period |
|---|
The business's first payment
(by any payment method) | Within 30 days of the payment date |
Any later payment
(monthly automatic renewals and monthly bank transfers) | Within 14 days of the payment date |
- A refund immediately ends the subscription paid for by that payment.
- Even after these periods, if you could not use the Service for reasons not attributable to you (for example, a serious defect that made the Service practically unusable), Jigi AI will refund the fee for the period the Service could not be used. Where applicable law provides otherwise, the law applies.
3. How to request a refund
- Email [email protected] with the username (or email) you log in with and the name of your business. If you paid by card or digital wallet, please also include the email used at checkout so we can find the payment quickly.
- If you paid through Paddle, you can also request a refund through Paddle's customer support (paddle.net), as shown in your payment confirmation email. For a refund of your first payment between day 15 and day 30, please email [email protected] and we will process it in line with the periods above.
4. Processing time
- Jigi AI will cancel the payment or issue the refund within 3 business days of the day it receives your refund request.
- Card and digital wallet payments are cancelled through the reseller that processed the payment (Paddle or Creem), and depending on your card issuer, it may take a few more days for the refund to appear.
- Fees paid by bank transfer are refunded to the refund account you provide. We will ask for the bank name, account number and account holder for this purpose.
5. Cancellation
- You can cancel at any time in the Service or by email. There is no cancellation fee.
- Once you cancel, no charges are made from the next billing date, and you can keep using the Service until the end of the period you have already paid for.
6. Resellers and statutory rights
- Card and digital wallet payments are processed by our resellers Paddle.com or Creem, acting as Merchant of Record. That reseller's buyer terms and refund policy also apply (for Paddle, the Buyer Terms and Refund Policy), and where they differ from this policy, the condition more favorable to you applies.
- For bank-transfer payments, Jigi AI is the seller.
- This policy does not limit your right of withdrawal or other rights under the Act on the Consumer Protection in Electronic Commerce, etc. (전자상거래법) or other applicable laws.
7. Contact
Refund and cancellation inquiries: [email protected]